Divert Inc is a logistics technology company that helps businesses route, track, and optimize freight across multiple carriers. Its platform combines data analytics with carrier integration to reduce costs and improve delivery reliability for shippers of all sizes.
The tool is designed for operations teams that need real-time visibility into every leg of the journey, from dock to final mile. By automating rule-based decisions, Divert Inc aims to minimize manual work and human error in complex supply chain workflows.
Service Overview
Divert Inc positions itself as a control tower for modern freight operations, offering a single interface to manage shipments, exceptions, and performance reporting.
| Service Component | Core Capability | Business Impact | Typical User |
|---|---|---|---|
| Multi-Carrier Routing | Automated selection based on cost, transit time, and service level | Lower freight spend and fewer delays | Operations managers |
| Real-Time Visibility | Event-level tracking from pickup to delivery | Improved customer communication and exception handling | Customer service leads |
| Cost Analytics | Spend breakdown by lane, mode, and carrier | Data-driven negotiations and budget forecasts | Finance teams |
| Exception Management | Alerts and suggested actions for delays or damages | Faster resolution and reduced freight claims | Logistics supervisors |
Carrier Integration Capabilities
Divert Inc connects directly with a wide network of LTL, parcel, and truckload carriers. This integration enables automated booking and status retrieval without manual entry.
Supported Modes
The platform handles less-than-truckload, truckload, and small package services, giving shippers flexibility across different lanes and service requirements.
Operational Workflow Automation
Built-in rules allow Divert Inc to trigger specific actions when certain conditions are met, such as rerouting shipments or applying surcharge approvals automatically.
Analytics and Reporting
Custom dashboards and scheduled reports highlight key performance indicators such as on-time delivery, cost per pound, and exception rates across the network.
Key Implementation Recommendations
- Map current freight workflows and key performance targets before onboarding
- Start with a pilot lane to validate rate accuracy and visibility features
- Configure automated rules to match existing approval thresholds and policies
- Schedule regular reviews of analytics to identify further cost savings
- Leverage carrier integration to standardize data formats and reduce manual entry
FAQ
Reader questions
How does Divert Inc handle carrier rate updates?
Divert Inc pulls rate changes directly from connected carriers and updates negotiated contracts within the platform, so users always see current pricing without manual updates.
Can it integrate with our existing transportation management system?
Yes, Divert Inc offers API connections and standard data import options to sync with most leading TMS and ERP platforms used by mid-sized and enterprise shippers.
What visibility do managers get into exceptions?
Managers receive real-time alerts for delays, failed deliveries, or compliance breaches, along with recommended actions to resolve issues quickly.
Is training required for the operations team?
Onboarding includes guided training sessions and role-based access setup to ensure team members can use Divert Inc effectively without disrupting daily workflows.